For most of us ‘customer service’ is a phrase that we hate.  If we are dealing with customer support then the odds are something has gone wrong with an item we own or a service we are using. And almost always it means a lot of effort simply to get fixed something that should have been working in the first place.

In web hosting that can be the same, it can be a pain finding out why things have gone wrong – usually putting up with a lot of technical jargon as they try to excuse why it is not their fault. But it doesn’t have to be that way, in fact web hosting customer support services can actually be a very useful tool for you to use.

Great Customer Service

Obviously not every web hosting company is going to have great customer service – it is up to you to go out and talk to people about their experiences, and choose a company that has a good reputation for helping their customers.

But good customer service is worth that effort.

• They can help when you have messed up technical aspects, finding the problem with you and helping you to correct mistakes made. A must have for those new to the industry.
• They can help with the moving of websites that you have purchased, or if you are moving to a new web host they can help you get your sites online as soon as possible.
• They make back ups. Backing up your files is important, but we have all forgotten to do it at some point. If something goes wrong with your website and your backups a good web hosting company should have it’s customer support department get you online again using their backups.
• Ease Worries. If they have made a mistake a good customer service department will help you understand what is going on and ease your worries about any problems.