Different web hosting services have different ways of providing tech support. The most simplistic of all technical support methods is a forum. Your problems are solved by other customers who’ve previously ran into the same issues, and once in awhile someone who works for the company will have some sort of input. It’s an easy way to get an answer solved that isn’t top priority. However, most good companies don’t rely solely on this type of communication for customer support. A reputable company should, at the very least, have some sort of ticket system in place. A ticket system tracks long-term customer support issues and the steps that were taken in order to try to resolve them. This way, the tech support team doesn’t have to keep asking the same questions over and over again each time the customer calls in, or otherwise contacts them with a question or complaint. It can be far less annoying to the customer, save the tech support’s time, and get issues resolved much faster than they would without it.