Cast-Iron

This author has written 128 articles

Web Hosting Support – Tips When Dealing With Billing Problems

Billing is probably the most touchy of web hosting issues that has to occasionally be dealt with. When it comes to billing, a web host has the understanding that the customer will pay their dues no matter what the situation. Poor record keeping simply isn’t possible in their minds. To the hosting company, all employees are doing their jobs 100% of the time, and all confusion is caused by a lack of understanding by the customer. There’s also a lot of people out there who like to scam the hosting companies out of their monthly dues in order to get free hosting for awhile. The companies now have to take measures to prevent this, and often their actual paying customers may suffer from it.

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Web Hosting Support – Consider All Your Options

How confident are you in your web hosting provider’s support system? Do you feel as though the services they provide are enough to fulfill your needs, or do you think that they’ve got room for improvement? Knowing what types of problems your hosting company is able to solve quickly and effectively should be an essential part of why you chose to do business with them in the first place. Let’s look at an example of what happens when a web hosting company’s support team fails to do their job correctly and a customer is unfit to handle the situation.

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Web Hosting Support – Method Overview

Different web hosting services have different ways of providing tech support. The most simplistic of all technical support methods is a forum. Your problems are solved by other customers who’ve previously ran into the same issues, and once in awhile someone who works for the company will have some sort of input. It’s an easy way to get an answer solved that isn’t top priority. However, most good companies don’t rely solely on this type of communication for customer support. A reputable company should, at the very least, have some sort of ticket system in place. A ticket system tracks long-term customer support issues and the steps that were taken in order to try to resolve them. This way, the tech support team doesn’t have to keep asking the same questions over and over again each time the customer calls in, or otherwise contacts them with a question or complaint. It can be far less annoying to the customer, save the tech support’s time, and get issues resolved much faster than they would without it.

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Hosting On a Budget – Warnings

When looking at web hosting packages from a budget standpoint, the cheaper services are going to be the most attractive ones. It’s important, however, not to let a cheap price hide a service’s flaws. For instance support. Often there’s hosting companies out there that make all sorts of claims that you’ll be able to access unlimited resources, but then limit your website once it starts to take up room on their servers. When trying to contact a customer support hotline, nobody seems to ever answer the phone and you’re stuck with what they decide to do with your account. To most people, this isn’t what would be considered a “great deal”.

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Hosting On a Budget – Cron Jobs

One of the attractions of paying for a premium web host is the availability of cron jobs. Now, most web hosting today comes with some sort of cron job features attached to them, but they may limit their functionality somewhat unless you upgrade to the next highest hosting plan. But who wants to pay for a bunch of features they don’t need in order to get one single add-on?

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